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Officer.com Shines Light on GALLS® Relentless Customer Focus
Supporting ALL of law enforcement is the driving focus moving GALLS® forward into the future.
Frank Borelli, editorial director, sat down with Mike Fadden, CEO of GALLS, to ascertain what gets him excited about leading the 54-year-old company. Since Fadden took over the helm of GALLS, he has been on one mission that affects every level and employee of the company. His mission is a relentless focus on the customer by providing the highest level of customer support.
As part of the company’s overall mission to produce the highest level of customer support and satisfaction, Fadden has also invested in areas that support the main goal. Investments in IT enhanced the customer experience and another initiative Fadden employs is to make GALLS a premier employment destination. Fadden and the company follow six attributes that define a premier employment destination:Relentless focus on customerWorking for a noble cause – supporting first responders and law enforcementFun place to workCharitable in the communities servedDiversity in the workplaceInvesting in the employees
As GALLS continues to grow and service more customers, Fadden and his entire team of employees is committed to providing the highest level of customer support in the industry, relentlessly.
Lexington, Kentucky-based GALLS, LLC® is “Proud to Serve America’s Public Safety Professionals.” Together with its subsidiaries, Galls represents the largest distributor of uniform and equipment to public safety personnel, including police, fire, EMS, private security, corrections, federal/military, and postal. Each year, more than one million men and women in the public safety, postal, and public transportation industries depend on GALLS for their essential and robust selection of equipment and apparel, ranging from customized uniforms, sunglasses, and boots/shoes to body armor, handcuffs, medical kits, and light bars. Founded in 1967, GALLS is a trusted resource for fast, convenient, and reliable public safety equipment, supplies, and gear. GALLS is headquartered in Lexington, KY, and boasts an associate team of 1500-plus based throughout the United States that services customers through an award-winning national catalog, convenient eCommerce site, more than 125 dedicated sales reps, 80 locations, and the eQuip agency online solution. Learn more at www.galls.com.
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